Telematics is a broad term that may be applied to a wide range of automotive connectivity

solutions. Berg Insight’s definition of a car telematics system in this report is an automatic

system designed for passenger cars that incorporates some form of cellular communication.

Mobile networks have enabled online connectivity with two-way communication at the same

time as GPS technology has been commoditised to the extent that satellite positioning can be

integrated into virtually any device. Automotive manufacturers can choose between several

connectivity options when creating connected car services, which are not mutually exclusive.

The main options are embedded telematics devices, tethered devices and integrated

smartphones. With embedded systems the connectivity and intelligence is built into the car.

In the case of tethered devices, the connectivity is provided by an external modem or handset

while the intelligence is built into the car. Solutions relying on integrated smartphones

leverage the connectivity and intelligence built into the smartphone. Carmakers often use a

combination of these options to address different customer requirements and keep pace with

the rapid development of mobile technology.

Several categories of car telematics applications are now offered on a commercial basis by

most leading carmakers. Examples include eCall and roadside assistance, stolen vehicle

tracking (SVT), vehicle diagnostics, connected navigation and infotainment, as well as

convenience applications. Convenience applications mainly rely on embedded telematics

devices to enable remote control of vehicle functions such as door lock/unlock, vehicle

preconditioning (heating or cooling of the passenger compartment before a trip) and finding

the last parking position. Several other applications also exist, for instance usage-based

insurance, leasing and rental fleet management, as well as electronic toll collection and road

charging. However, these applications are usually offered by aftermarket service providers.

The connected car is a major trend in the automotive industry and virtually all of the world’s

leading carmakers have launched mass-market services in key regions. The drivers behind

adoption of OEM telematics are both commercial and regulatory. Regulatory initiatives related




to safety and security will have a decisive effect on the adoption of OEM telematics in Europe.

The EU’s eCall initiative and Russia’s ERA-GLONASS set the sight on making an automatic

emergency call device a mandatory safety feature in all new cars sold. The proposed

CONTRAN 245 mandate in Brazil to install security tracking devices on all new vehicles was

however suspended in October 2015 after repeated delays. In North America, commercial

services have driven the adoption of OEM telematics services that have evolved from being a

differentiator to a mainstream feature now offered by nearly all the leading car brands on a

majority of their models.

Berg Insight estimates that nearly 18 percent of all new cars sold worldwide in 2015 were

equipped with an OEM embedded telematics system, up from 15 percent in 2014. North

America is the most advanced market with an attach rate of 37 percent followed by EU+EFTA

with an attach rate of close to 20 percent. Other developed markets such as Japan and South

Korea currently have attach rates of approximately 17 percent. China has emerged as an

important market for telematics services with an attach rate of about 10 percent in 2015. In

other regions, the attach rate is below 10 percent. GM and BMW are the leading adopters of

embedded telematics, widely offering the technology as a standard feature across models

and geographies. GM has offered telematics services for more than a decade, offering the

technology as an integral part of its value proposition in North America and China. In August

2015, GM also launched the OnStar service throughout Europe. BMW introduced its

ConnectedDrive service in North America and Western Europe in 1997. An embedded

telematics unit has since become a standard feature on all BMW vehicles sold in the 43

markets where ConnectedDrive is available. Other major car brands offering embedded

telematics on a broad scale include PSA, Hyundai, FCA Group, Toyota, Renault, Volvo and


Berg Insight estimates that total shipments of embedded OEM telematics systems reached

14 million units worldwide in 2015. Growing at a compound annual growth rate of 25.1

percent, the shipments are expected to reach 53 million units in 2021. The number of

telematics subscribers using embedded systems is forecasted to grow at a compound annual

growth rate of 36.4 percent from 26.5 million subscribers in 2015 to 170.2 million in 2021.